Q - Hi Jim
I treated my customer's carpet for urine, and even used the Spot Lifter, but she just called and said there was a big brown spot where I treated for the odor, and it wasn't there before.
Any ideas on how this might have happened?
Josh
A - Hi Josh
Whether you use an injection syringe or the Spot Lifter Water Claw, both can leave enough moisture to cause wicking.
This brown spot might simply be wicked soil, or it may also include urine residues that were not completely flushed out.
You can avoid this problem by applying an absorbent spotting compound to the area immediately after you treat with either of the above mentioned methods. Both Bridgepoint's Stain Absorb and Masterblend's Absorbent Powder work well for this problem. Simply apply the product 1/8" deep and in an area that covers both the treated area and about 2" additional inches onto the dry carpet.
There is an added benefit to applying either of these products:
As they absorb any excess moisture, soil, or urine, they are also creating an odor barrier and odor absorbent process that controls any remaining odor while the enzymatic action of your deodorizing solution takes effect.
All you need to do when you are finished is then to advise your customer to wait for a day, then sweep up the powder with a broom and dustpan, and vacuum away any remaining powder that is still in the carpet pile.
To handle this specific problem, just flush again with your Spot Lifter Water Claw, and then apply the powder.
Jim
