Color bleeding is the most frightening and likely the most expensive upholstery damage issue that cleaners fear, as they should.
However, a more common problem that creates claims is the issue of color fading. Most color fading is caused by abrasion, soiling, and sunlight. However, these conditions usually occur in areas that are covered with sufficient soil that the damage may not be noticed until after cleaning removes the soil that had disguised the color loss.
Any dark colored fabric MAY experience color fading prior to or after cleaning, but natural fibers and blends are the most susceptible to color fading. All heavily soiled fabrics must be considered suspect for color fading.
Most color fading complaints (or damage claims) can be avoided through careful pre-inspection. Look at areas that have not been exposed to sunlight, soil, and abrasion, such as the portion of the inside arm or back that is usually covered by the sides of the cushion. If the color in those areas seem to be deeper or darker, advise your customer that fading already exists, and may appear to be even more pronounced after cleaning.
Strong alkaline cleaning agents, especially carpet cleaning detergents, must be avoided when cleaning such fabrics, as many will make color fading even worse.
Most color problems, as well as other issues that create dissatisfaction at least, and expensive claims at worst, can be avoided by a careful and thorough pre-inspection and a tactful but clear discussion with your customer about the issues involved.
| This situation is another example of the reasons that inspection and testing of upholstery fabrics is so critical. The wide variety of pre-existing conditions that may be found on upholstery is such that a thorough inspection form is not only helpful, but truly critical for the protection of the fine fabric care specialist as well as the satisfaction of the concerned consumer. I have just completed updating our Upholstery Condition Inspection Report, which since 1987 has been the only comprehensive such form in our industry. If you would like to use this form, feel free to email me at jimpem2@comcast.net I will email you a free “printers proof copy” and prices for bundles of 50 of these 2 part NCR forms. |
