Response to Last Weeks FAQ

A comment on last weeks CleanTip:
From: Mark Violand
Subject: Re: Pembertons CleanTip - Customers Asking for Price Cuts?

"Some of my commercial & residential customers are starting to ask for price cuts". So, as you suggested in your CleanTip article about reducing the service offered is excellent advice.

However if the cleaner truly does follow the S100 Standard for cleaning and truly does dry soil removal prior to cleaning and suggests to his customer that to save money -- why don't you do the pre-vacuuming?

HAHAHAHAHAHA, have you seen the vacuums people use in their homes? I can guarantee you 50% of the vacuums in our customers home do not work, ask me how I know?

I know because I inspect them every time I go into a home inspecting a carpet for shedding or loss of texture.

People don't vacuum as they should, they are too busy. You know the rule of thumb, one time per week per occupant in the home (and that includes dogs and cats).

Either the filter is ready to blow, the brush is worn, the belt is broken or the vacuum is simply not suitable for deep, thorough dry soil removal like a good commercial vacuum that is meant to handle the heavy soil.
can do.

One idea that I would suggest (as I have done), is that the more furniture you have removed from the areas we are cleaning means the faster we can clean, and the less it will it cost you.

Mark Violand
IICRC Certified Senior Carpet Inspector
IICRC Approved Instructor
CFI Inspector/Technical Certification
ITS HardSurface Inspector (wood, laminate and resilient)
CTEF Ceramic Tile Inspector